The Cause
Why this got worse so quickly.
Brand guidelines were written for a world where making things was expensive. Production
cost money and time, so the number of decisions stayed small enough that a PDF could hold
them all.
Production is now close to free. Every chapter, every volunteer, every vendor, and every
assistant is making decisions in your name, and each of them works from whatever they were
handed, not from what you decided.
The tools aren’t doing anything wrong. They’re doing exactly what was asked,
with exactly what they were given. Point a generator at a body of work that already
disagrees with itself, and it will learn the disagreement and reproduce it at volume, for
as long as you let it.
Checking every piece on its way out the door stopped being possible a while ago. The
standard has to live where the work gets made: in the files people open, and in a written
record your tools can be pointed at.
Files that carry your standard, plus a record that states it, built to work as one system:
that pair is what I call a brand engine. Building them, and keeping them true, is what this
studio does.
The tools got faster, but nobody ever wrote down what right was.
The Symptom
You already know what this looks like.
Your website, your sub-sites, your decks, your forms, your signage, your social accounts,
your regional offices. Dozens of people are making things in different rooms, at different
times, from whatever file they found, and lately from whatever a tool produced on request.
Sooner or later it stops matching. The first person to notice is usually a customer.
If you run a network you don’t directly control (chapters, regions, affiliates,
franchisees, exhibitors, volunteer committees), you already know you can’t staff a
designer for every one of them. You also know a volunteer is never going to follow a PDF
style guide. The new part is that you can’t make their tools follow it either. A style
guide written for a person to read isn’t something a machine can use.
Built for associations with chapters, conference and trade-show programs, franchise and
multi-location networks, and organizations six months past a rename.